Reference

Our Terms & Conditions Shape Your Account

When you open an account with us, you're agreeing to the rules that keep your funds safe and your gameplay clear.

Deposit & withdrawal clarityAccount access termsPayment method rules
mpo212 login Our Terms & Conditions Shape Your Account
REACH OUR TEAM

Questions About These Terms

Team online

Live Chat

Open the chat window in the bottom right of your account dashboard. Our support agents in Semarang and other Indonesia regions reply to term clarifications during lobby hours, usually within seconds.

Email Support

Send a specific question about our Terms to [email protected]. Include your account number and the section you're asking about. Replies arrive within 24 hours on business days.

Account Settings

Log into your account, go to Settings > Legal & Safety, and you'll see a direct link to file a terms inquiry. Responses are logged in your account history.

HOW WE PROTECT YOU

Your Rights Under These Terms

Data Retention

We keep your account data, transaction history and payment records for the life of your account plus 7 years after closure, as required by local law and payment regulations. You can request a data export anytime via your account settings.

Dispute Resolution

If you believe a withdrawal was processed incorrectly or a deposit didn't arrive, our terms outline a 14-day investigation window. File a dispute in Settings > Transactions > Report Issue, and we'll respond with findings within 10 business days.

Account Verification

These terms require us to verify your identity before your first withdrawal. We ask for a photo ID, proof of address (phone bill or utility statement) and payment method confirmation. Verification usually completes within 2 hours during lobby hours.

Cookie & Tracking Policy

Our Terms acknowledge that we use cookies to remember your language, payment method and game history. You can disable non-essential cookies in your browser without losing account access, though some features may work differently.

Account Changes

Want to update your email, linked payment method or deposit limit? Go to Settings > Account Details. Changes take effect immediately. If you need to dispute a change someone else made, contact support within 24 hours.

Policy Updates

When we update these Terms, we notify you via email and a banner in your account. You have 30 days to review and accept the new version. Continuing to play means you've accepted the update.

Frequently Asked About Our Terms

You agree to follow our conduct rules, provide accurate account information, use only payment methods in your own name, and accept our withdrawal and dispute processes. You also agree that we can update these terms with 30 days' notice and that your account funds remain your property unless you breach these terms or violate local law.

Yes. Go to Settings > Account Details to update your email, phone number, or linked payment methods like DANA, OVO, GoPay or QRIS. Some changes (like your legal name) require verification documents. Processing takes 2-24 hours depending on what you're changing.

We keep complete transaction records, deposit confirmations and withdrawal logs for 7 years after your account closes, as required by Indonesian payment regulations. You can download your full history anytime from Settings > Download Records, and you can request older statements from support.

Report the issue in Settings > Transactions > Report Issue within 14 days of the transaction. Describe what went wrong and attach any screenshots. We investigate within 10 business days and notify you of the outcome. If funds are confirmed missing, we credit your account or process a reversal.

Our Terms reference promotions but don't detail individual offers — each promotion has its own specific rules posted on the promo board. Check what's running this week before you participate; bonus terms control how funds can be withdrawn and what game rounds count toward release conditions.

Yes, we can close an account if you breach major rules — such as using a payment method not in your name, attempting fraud, or playing in a region where local law prohibits access. We'll notify you in writing and return any remaining funds within 5 business days. Where local law permits, we may retain a small amount to cover costs.

You can close your account anytime via Settings > Account > Close Account. We'll withdraw any balance to your linked payment method and retain records per these terms for 7 years. You can request deletion of your personal data after account closure; we'll comply where local law requires it.